j7jj Privacy Policy

1 Introduction

j7jj is an English-language online casino and sports betting platform serving players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. As a platform that handles financial transactions, identity verification, and recreational gaming, j7jj understands that the privacy and security of your personal data is of paramount importance.

This Privacy Policy is part of the contractual relationship between you and j7jj, alongside our Terms & Conditions and Responsible Gaming Policy. It sets out our obligations and your rights with respect to personal data in clear, straightforward English. We are committed to full transparency about the data we hold, why we hold it, and how long we keep it.

If you have questions about this policy at any time, please contact our dedicated support team at [email protected]. Our English-language support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).

2 Data We Collect

j7jj collects personal data from players in several categories. The specific data collected depends on how you interact with the platform and the stage of your relationship with us.

2.1 Registration & Identity Data

When you create a j7jj account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city, district, and postcode)
• Email address
• Mobile telephone number
• Username and encrypted password hash
• Preferred language (English by default)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect:

• Scanned or photographed copies of government-issued ID (National Identity Card, passport, driving licence)
• Proof of residential address (utility bill, bank statement, or similar document dated within 3 months)
• Selfie photograph for biometric identity comparison
• Payment method verification documents

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment method references
• bKash, Nagad, Rocket, or Upay mobile account references (last four digits only; full account numbers are not stored by j7jj)
• Bank account references where bank transfer is used (BRAC, City Bank, Islami Bank, Sonali Bank, DBBL)
• Bonus and promotional credit history
• Win/loss and wagering history

2.4 Technical & Usage Data

• IP address and approximate geolocation (city/country level)
• Device type, operating system, and browser type
• Session timestamps and duration
• Pages visited, games played, and in-platform navigation patterns
• Referral source (e.g., how you found the j7jj platform)

2.5 Communications Data

• Content of support enquiries and complaints submitted to j7jj via email or live chat
• Records of communications sent to you by j7jj (promotional emails, transactional notifications, account alerts)
• Records of your communication preferences (opt-in or opt-out status for marketing communications)

Data Category	Primary Purpose	Retention Period
Registration & Identity	Account creation, authentication, KYC	Duration of account + 5 years
KYC Documents	Age & identity verification, compliance	Duration of account + 5 years
Financial & Transaction	Payment processing, fraud prevention, audit	Duration of account + 7 years
Technical & Usage	Platform security, performance, analytics	13 months from collection
Communications	Support, disputes, marketing preferences	3 years from last interaction

3 How We Collect Your Data

j7jj collects personal data through the following channels:

• Direct provision by you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automated technical collection: Through cookies, web beacons, server logs, and similar tracking technologies that record your interactions with the j7jj platform as you navigate and play.
• Third-party verification providers: Identity verification and fraud screening services that confirm the accuracy of the information you provide to us during registration and KYC.
• Payment processors: bKash, Nagad, Rocket, Upay, and our banking partners share transaction confirmation data with j7jj to facilitate deposits and withdrawals to and from your account.
• Game providers: Third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may share game session data with j7jj for the purposes of account management, dispute resolution, and responsible gaming monitoring.

4 How We Use Your Data

j7jj uses the personal data we collect for the following purposes:

• Account management: To create, maintain, authenticate, and secure your j7jj player account.
• Age and identity verification: To confirm that you are at least 21 years of age and that the identity information you have provided is accurate, in compliance with our eligibility requirements.
• Payment processing: To process deposits and withdrawals accurately and securely through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer).
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor play patterns that may indicate problem gambling behaviour and to action deposit limits, cooling-off periods, or self-exclusion requests in accordance with our Responsible Gaming Policy.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance in relation to your account and transactions.
• Platform improvement: To analyse usage patterns and game performance data to improve the features, functionality, and user experience of the j7jj platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].
• Legal compliance: To fulfil obligations under applicable law, including responding to lawful requests from competent authorities.

5 Legal Basis for Processing

j7jj processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to fulfil our contractual obligations to you as a registered player, including account management, payment processing, and KYC verification.
• Legitimate interests: Processing for the purposes of fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements and lawful requests from regulatory or law enforcement authorities.
• Consent: Processing for marketing communications, where you have given explicit consent to receive such communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Third Parties

j7jj does not sell your personal data to third parties. We may share your data with the following categories of recipient, strictly as necessary for the purposes described in this policy:

6.1 Payment Service Providers

To process deposits and withdrawals, j7jj shares transaction reference data with payment processors including bKash, Nagad, Rocket, Upay, BRAC Bank, Dutch-Bangla Bank (DBBL), City Bank, Islami Bank, and Sonali Bank. These providers are contractually bound to use your data only for payment processing purposes.

6.2 Identity Verification Services

j7jj uses accredited third-party KYC and identity verification providers to process identity documents and perform age verification checks. These providers are bound by strict data processing agreements and are not permitted to use your identity data for any purpose other than verification on behalf of j7jj.

6.3 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session and wagering data as part of their game delivery service. This data is governed by the respective provider's own data processing terms, which are audited by j7jj for compliance with our privacy standards.

6.4 Legal & Regulatory Authorities

j7jj may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, or where necessary to investigate, prevent, or take action in respect of fraud, money laundering, or other illegal activity.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of j7jj's assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms that will apply to your data under the new ownership.

7 Cookies & Tracking Technologies

j7jj uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the j7jj website. We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These cookies manage your login session, maintain your game state, and enable secure payment processing. They cannot be disabled without disrupting core platform functionality.
• Performance cookies: Collect anonymised data about how players navigate and use the j7jj platform, helping us identify and fix technical issues and optimise page performance.
• Functional cookies: Remember your preferences such as language settings, game filter selections, and responsible gaming limits you have set.
• Analytics cookies: Used to understand aggregate usage patterns, such as which games are most popular and which pages have the highest engagement. Analytics data is processed at aggregate level and is not linked to individual player profiles for marketing purposes.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from accessing certain core features of the j7jj platform, including account login and payment processing.

8 Data Security

j7jj implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption: All data in transit between your device and j7jj's servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive data — including identity documents, payment references, and account credentials — is stored in encrypted form at rest.
• Access controls: Access to personal data within j7jj's systems is restricted on a strict need-to-know basis. Staff with access to player data receive mandatory data protection training.
• Intrusion detection: j7jj employs automated monitoring systems to detect and respond to unauthorised access attempts, unusual login patterns, and other security anomalies.
• Regular security audits: j7jj's platform and data infrastructure are subject to periodic security assessments to identify and remediate vulnerabilities.

While j7jj takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, j7jj will notify affected players and take appropriate remedial action as swiftly as possible.

9 Data Retention

j7jj retains personal data for the periods set out in the table in Section 2 of this policy. The principles governing our retention decisions are as follows:

• Registration, identity, and KYC data is retained for the duration of your active account plus five (5) years following account closure, to meet compliance and audit obligations.
• Financial and transaction data is retained for the duration of your active account plus seven (7) years following account closure, in line with financial record-keeping best practices.
• Technical and usage data (including IP logs and session records) is retained for a rolling period of thirteen (13) months from the date of collection.
• Communications data, including support ticket records, is retained for three (3) years from the date of your last interaction with j7jj.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an identifiable individual. Anonymised and aggregated data (which cannot identify you) may be retained indefinitely for statistical and business analysis purposes.

10 Your Data Rights

As a player on the j7jj platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request — [your account username]":

• Right of access: You may request a copy of all personal data that j7jj holds about you. We will provide this information in a clear, readable format within 30 days of receiving your request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that we may be required to retain certain data for legal compliance purposes even after an erasure request.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, such as while you contest the accuracy of the data or while an objection to processing is being resolved.
• Right to data portability: You may request that j7jj provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider, where technically feasible.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, in which case j7jj will review whether our legitimate interests override your privacy rights in the specific context.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

j7jj will acknowledge all data rights requests within 72 hours and provide a substantive response within 30 calendar days. Where requests are complex or numerous, the response period may be extended by a further 30 days, of which you will be notified.

11 Children's Privacy

The j7jj platform is strictly for individuals aged 21 years and above. j7jj does not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step in the j7jj account registration process, and all accounts are subject to KYC checks that include date-of-birth verification.

If j7jj becomes aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to permanently delete that data, close the associated account, and return any deposits made by that individual to the original payment source where technically possible.

If you have reason to believe that a person under 21 is using the j7jj platform, please contact us immediately at [email protected]. j7jj treats reports of underage access as high-priority matters and will act on them without delay.

12 Third-Party Links

The j7jj platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose game interfaces are embedded within our platform. While these games are delivered within the j7jj platform environment, their underlying software and data flows are governed by the respective provider's own privacy practices.

j7jj is not responsible for the privacy practices of third-party game providers or any other external organisations. We encourage you to review the privacy documentation of any third-party service you interact with. j7jj audits its game provider relationships to ensure that player data shared as part of game delivery is handled in accordance with standards consistent with this Privacy Policy.

13 Changes to This Privacy Policy

j7jj reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we provide. When we make material changes to this policy, we will notify registered players by email to the address held on their account at least seven (7) days before the changes take effect. We will also display a prominent notice on the j7jj platform.

The effective date at the top of this policy will be updated each time a revision is published. Your continued use of the j7jj platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised policy, please stop using the platform and contact [email protected] to request account closure.

We recommend reviewing this Privacy Policy periodically to stay informed about how j7jj protects your personal data. Previous versions of this policy are available on request by contacting our support team.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way j7jj handles your personal data, please contact our support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request — [your account username]"
• Subject line for privacy complaints: "Privacy Complaint — [your account username]"
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Language: English
• Response time: Acknowledgement within 72 hours; substantive response within 30 calendar days
• Time zone: Bangladesh Standard Time (BST, UTC+6)

j7jj is committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter through appropriate legal channels in your jurisdiction.